Online Casino Support

The game blackjack is a traditional and indispensable part of the game offer in any casino, be it physical or virtual. Many amateur card players test their mental abilities in a competition against the casino’s edge using different strategies. But it was Edward Oakley Thorp who introduced card counting as one of the best blackjack systems that helps players beat the dealer. But what is card counting ? And is it really possible to count cards in an online casino?

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Counting cards is the best way to decrease the casino edge and the odds of winning are almost 50%. That’s why professional blackjack players always get their best results and winnings thanks to the counting technique.

You also cannot use card counting at online casinos that offer live dealer blackjack games. It is impossible because the dealers are required to shuffle the deck as soon as half of the decks are dealt. The only possible way to count would be if the dealer does not shuffle the decks until there are only a few cards left in the deck. However, in the history of casinos there are real cases that are conclusive proof of the result more than favorable for players who manage to count the cards in blackjack.

The Massachusets Institute of Technology Blackjack Team

The best known case of blackjack players who have been successful at counting cards is that of the MIT Blackjack team , which was a group of students from the Massachusetts Institute of Technology. This group of students formed a blackjack team in the 1990s and managed to win hundreds of thousands of US dollars, thanks to the technique of counting cards.

This extraordinary story was even made into a movie in 2008, with the role of Bill Kaplan played by Kevin Spacey in the famous movie 21 . There is a rule among players that the house always wins , and in the long run the casino is really the winner. The MIT blackjack team is one of the few known cases to have successfully practiced card counting.

Legal or illegal

Card counting is not illegal in face-to-face casinos, but none of the casinos allow this effective method to be used, which diminishes the dealer’s advantage. That’s why there are always savvy players who practice card counting. A famous case of card counting is the expulsion of Ben Affleck from the Hard Rock casino in Las Vegas. The actor has been permanently banned, because the casino security service discovered his technique of counting cards in blackjack, with very high stakes.

Affleck’s name is often associated with High Roller players because he is a huge fan of card games and is often in the news for his participation in games of poker and blackjack where he sometimes manages to win large sums of money. The American star has even been the protagonist of the film Runner Runner , known in Latin America as Maximum Bet , released in 2013. The main theme is poker games in online casinos and Affleck plays the owner of an illegal platform.

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Online casinos customer service and support is one of the main points we highlight as a defining element when choosing a online casino to gamble. It is important to keep in mind that a good customer service and support system is needed in order for us to recommend the site. Customer service is important, because it often improves a player’s gaming experience. Players might have all kinds of issues, concerns, or inquiries, so having a professional customer support staff is essential to providing a satisfactory playing experience.

Customer representatives need to be knowledgeable, fluent, friendly, and helpful. If any of those four elements are missing from the customer support staff, then your gaming experience may not be positive. Whatever the question or concern you have, it’s important to have the person on the other end of the live chat, email, or phone provide helpful answers in a timely fashion.

3 Easy Steps to Solving Online Casino Complaints

Online Casino Portal

Are you having problems while playing at an online casino? Follow these easy steps to help you solve any problems or issues that you may encounter when playing at an online casino:

Visit the casino Website

Sign in to your online casino account

To communicate with the customer service staff, you’ll need to go to the online casino homepage. Sign in to your player account. If you don’t have an account, register through the signup page. This requires no obligation, though you might receive a free no-deposit bonus. Once signed in, find the casino’s customer service information.

We provide contact information for 40 top online casinos below.

Choose Customer Support Method

Email, phone, live chat?

Most online casinos have a contact email, a live chat feature, and one or more toll-free phone numbers. Many casino sites have a “contact page” which contains all of the various ways you can contact the site. Select the option for you. The call center and Live Chat features provide instant feedback, while email inquiries can take anywhere from a few minutes to hours, depending on the site.

When dealing with a new representative, write down the person’s name, so you can refer back to the conversation later. This is especially useful if you have a troublesome call.

Getting your Questions Resolved

Have all your information ready to speed up the process

Once you’ve chosen a customer service method, ask your question or file your complaint. Have your account information ready, in case the customer service personnel need to verify your identity. If your question involves your first withdrawal, keep in mind that first payouts sometimes take a little longer than stated, because of a need to verify your identity. If your question involved a deposit bonus, no-deposit bonus, or free chip promotion, have your bonus code ready.

Many online casinos require you to send a coupon code to the cashier before receiving the bonus, though this is not a universal requirement.

How Are Disputes Resolved?

Online casino disputes happen. If you have a dispute, follow common conflict resolution tactics to have the best experience. Sometimes, an online casino’s staff and management are unreasonable. They might cite the Terms and Conditions page. If so, hang up, read through the T&C page, and call back with a better understanding of your situation. If you think a site has unfair terms of use, you might be using the wrong online casino.

Go to a players online forum like Ask Gamblers. See what the aggregate rating for the casino is. Read the list of complaints and see if your experience is common for that site. If problems persist, post a question or complaint at Ask Gamblers.

Many online casinos have employees monitor such sites and provide answers and assistance. If the site’s representatives are helpful, remember to leave feedback which gives the site a good review. This helps other gamblers find the right sites, while helping out the business you prefer.

• Don’t be provoked into an emotional response.
• Ask questions and get additional information, this helps you gauge how helpful a staff member is.
• Don’t treat the dispute resolution as a zero-sum game.
• Compromise or the appearance of compromise is often helpful.
• If you’re on a toll-free number or in a Live Chat, time is on your side.
• Remain patient and follow-up any responses with further questions.
• Make the customer service rep’s job easier and your task will be easier.

Borgata Online Casino Support

Customer Service Information

The table below provides customer service information for dozens of the best online casinos. Those who want to learn more can read our review of each online casino or contact the site’s customer representatives themselves.

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